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Avoid Expensive Mistakes – Privacy Policies and Terms & Conditions
No worries. Here are some tips to help you get on top of things.
Don’t get caught out
Neotek would like to remind their customers that your
Terms & Conditions on your website. We feel it important to remind you of
this because we have noticed absences of these important legal documents on
Please take a moment to check if your website has what is
Conditions are usually located in the footer of the website. If for any reason
these links are not in the footer, please double-check if you have it elsewhere
then contact us.
Why are Terms &
The best way for us to illustrate the importance of Terms
and Conditions is to cite an example – Harvey Norman. In October 2015, Harvey
Norman had a technical glitch that affected their online store, listing prices
for expensive lounge suites at $100-$200. While this seemed like a great
bargain to customers, Harvey Norman admitted that it was in “genuine error”,
but they were not quick enough to fix the error before customers took advantage
Fortunately, even though it was an issue under much public debate,
Harvey Norman was not forced to sell the lounge suites at a huge loss because
they were legally protected under their Terms & Conditions Disclaimer
clause, which includes the line: “We may, in our sole and absolute discretion,
accept or reject any offer made by you for any reason (or no reason), including
an error in the advertised price for, or description of, the products on the
website, or an error in your Order.”
The case was then thrown out by the New Zealand Commerce
Commission because the mistake was a one off and not of any financial damage to
customers or competitors, since Harvey Norman had refunded the customers affected
and even provided a $100 gift card. Click through the link in the Resources to
read more about Harvey Norman.
Do not run the risk: this could be you. Make sure, like
Harvey Norman, you are protected.
Why are Privacy
First off, depending on your company’s industry, you could
Having a privacy makes your company more credible to
potential consumers and it also indicates to current and future customers that
you intend to keep their information private, secure and safe. In a digital
culture where information is power and spamming is rampant, this is a high
priority for customers of online ecommerce.
My Terms &
We’re more than happy to help, but first and foremost we
recommend consulting your legal team to make sure you get this right. The last
later that you have legal loopholes – most likely by customers trying to exploit
it – either as a stand in while you work with your legal team or as something
to build on – you are more than welcome to contact us.
We also suggest looking at other companies’ Terms &
Conditions and Privacy Policies for a better understanding of best practices of
legal documents. It would be best to look at companies owned in your country,
because legal requirements may vary overseas. Neotek does have recommendations
– please contact us if you’re interested.
Please note: Neotek
advises against and does not condone the copying of other companies’ Privacy Policies
or Terms and Conditions.